POLICIES AND PROCEDURES
Coaching participants are enrolled for the entire term (typically 9-10 weeks). New mid-term enrollments are welcome.
Lessons are paid for on a term by term basis. All coaching participants enrolled for the term will be emailed an invoice prior to the term commencing. This is to be paid by the end of Week 3 or through an agreed-upon payment plan. If enrolled mid-term, invoices will be due after 2 weeks.
Refunds will generally not be given unless under exceptional circumstances (eg, missing several weeks of the term due to travel/injury). If missing a lesson, make-ups will be available, but must be requested.
MAKE UP LESSONS
If you are unable to attend a session due to illness or school camp etc, you must notify us prior to your lesson in order to arrange a make up lessons. Missed lesson can be made up either during the last week of term (make up week), or during the term on a different day.
In the event of a washout or heatout, coaching participants will be notified via SMS, and will be entitled to a make-up lesson. If you do not get a call, text, or email, please presume the lesson is going ahead as normal.
Your privacy is important to us. The data collected from you will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent. The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions. We also use Facebook’s Conversion Tracking Pixel to help us advertise more effectively, click here for more information.